We are planning that winners will be presented with their trophies at an informal ceremony and dinner
ON: Thursday 9 September 2021
AT: De Vere Latimer Estate, Chesham, Bucks HP5 1UG.
RFG Charity raffle in aid of RBF
This year we are hosting an online raffle, which will be drawn at the awards dinner. We have had some great prizes kindly donated and hope you will help by buying tickets so that we can raise as much as possible for the Railway Benefit Fund. Click here to enter the raffle.
- Customer Care (incorporating Support Services)
- Community and Environmental Responsibility
- Innovation & Technical Development
- Rail Freight Project of the Year
- Covid Heroes Special Award
- Outstanding Individual Contribution
- Young Rail Freight Professional
- Business of the Year Award (nominated and chosen by the judges from entries received)
Customer Care (incorporating Support Services)
This category is open to all member companies who have demonstrated excellent performance in the overall delivery of customer service. Entries should clearly illustrate the outstanding commitment that the company has shown to its customers or to the industry generally, either on an on-going day-to-day basis or during a specific period.
This includes all businesses such as legal practices, councils, property developers and consultancies which support the rail industry as well as those providing more direct technical/ operational support and those running rail services for shippers.
Judges will be looking for a winner who has clearly demonstrated not only an in-depth understanding of its customers’ and/or the industry’s needs but also a genuine commitment to serving those needs.
Community & Environmental Responsibility
The rail freight industry recognises that we need to act responsibly and sustainability with respect to communities and to the environment. This category recognises initiatives that are taken in these areas. We welcome submissions from companies which can demonstrate environmental improvement, for instance, cutting noise, improving air quality and developing new rail freight flows which reduce road congestion, or otherwise reducing environmental impacts.
This award also seeks to recognise companies involved in projects such community/school projects or charity events which bring benefits to wider society and, in doing so, help promote the rail freight industry.
Innovation and Technical Development
Entries in this category may include descriptions of innovations in the range or quality of services provided to customers as well as in technical development of infrastructure, rolling stock, handling equipment, safety and communications systems, etc.
It also includes the launch or extension of training and apprenticeship programmes, recognising that upskilling and recruitment are vital for the future of the industry and for driving innovation and technical development and improving safety.
Submissions should demonstrate that the innovation, technical development or skills programme submitted has improved, or is improving, the service quality, safety, productivity, cost-effectiveness or capacity of rail freight services or otherwise contributing to the sustainability and growth of rail freight.
Rail Freight Project of the Year
This is a wide-ranging entry category. An eligible project may comprise anything from a new civil engineering maintenance programme or technique to reduce interruptions to rail freight services, new infrastructure facilities to improve network capacity and reliability, products to encourage modal shift and/or other environmental benefits or operational initiatives to increase service speeds or freight train weights / lengths.
The main criterion is that the project should make, or should directly contribute to, a significant improvement in the quality, range and or safety of services offered to freight users, as well as enhancing the market prospects for rail freight.
Covid Heroes Special Award
This special award, hopefully for one year only, will recognise individuals and/or teams in the rail freight industry who made outstanding efforts to help others during the Covid-19 crisis. We are looking for those who made a significant contribution to either supporting rail freight services and/or in helping their local community to overcome problems related to the pandemic.
Outstanding Individual Contribution
The RFG would like to encourage its members to nominate a member of staff who has made an outstanding contribution to their business and the interest of rail freight. It gives the opportunity for companies to publicly recognise their staff who make a real difference within the business and/or with customers.
Young Rail Freight Professional
This category recognises the importance to the industry of encouraging and helping to develop its newest staff, who often go unrecognised. It is open to staff under 30 years of age on 1 January 2021 who should be nominated by a manager or colleague (or customer) for providing exceptional service or a major contribution to a project or programme.
This category is also open to those who have entered the industry in the last two years (from 1 January 2019 onwards) and have made an outstanding contribution in that time. Entries submitted should contain clear examples of where the nominee has made a significant contribution to rail freight, the company and/or its customers.
Business of the Year Award
The winner of the Business of the Year award is selected by the judging panel from all entries received on the basis of the successful organisation’s all-round performance.
If you have any questions about the awards categories or the criteria please contact Yvonne Mulder, Project Manager, at email@example.com or Tel: 07887 767 666.
Those entrants who have been shortlisted for an award, will be advised at least one month before the date of the awards dinner on Thursday 9 September 2021.
The winners and runners-up in each award category will be given an engraved trophy. Winners’ names will be publicised by RFG in its own publications and in other recognised freight and rail industry media.
Booking a table
If you wish to book a table at the awards dinner on Thursday 9 September and/or donate a prize to the raffle, please contact Phillippa O’Shea, Administration Manager, at Phillippa@rfg.org.uk
The 2021 RFG awards are kindly sponsored by